All of our products are refundable, except if you purchased a Pay as you go plan via self-service. We also offer a free trial for most of our products to avoid refunds and allow you to try our proxies and scraping solutions.

Please note that Residential Proxy Self-Service clients may be eligible for a refund if they meet all of these requirements:

  • A request for refund is submitted within 3 (three) calendar days of the date of the first transaction for the Services;

  • You have not used more than 20% of the Traffic for the Services purchased;

  • Your account is not suspended for a breach of this Agreement (including our Acceptable Use Policy);

  • You have not charged back or otherwise reversed the Fee paid for the Services;

  • You have not previously claimed a refund for the Services.

For more information about our refund policy, contact our 24/7 support team by sending us an email at [email protected]

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