As a rule of thumb, the more information is provided, the faster we can get down to the bottom of the problem and find a solution. Please follow the following list of what should be provided when reporting an issue:

-The range of proxies affected by the reported issue.
-Code snippets.
-The programming language and platforms/frameworks you work with.
-Logs, sample URLs, and any other information you may find relevant.

Please email this information and a description of the issue to either [email protected] or your dedicated account manager.