Any non-self service purchases made of our products are non-refundable except for the cases described on our product trial page.

Residential Proxy Self-Service clients may be eligible for a refund if they meet all of these requirements:

  • A request for refund is submitted within 3 (three) calendar days of the date of the first transaction for the Services

  • You have not used more than 20% of the Traffic for the Services purchased

  • Your account is not suspended for a breach of this Agreement (including our Acceptable Use Policy)

  • You have not charged back or otherwise reversed the Fee paid for the Services

  • You have not previously claimed a refund for the Services

  • Pay as you go plan is non-refundable

Did this answer your question?