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What is your refund policy?
What is your refund policy?

Oxylabs refund policy details.

Josh avatar
Written by Josh
Updated over a week ago

Only our Self-Service products are refundable, except if you purchased a Pay-as-you-go plan. We also offer a free trial for most of our products to avoid refunds and allow you to try our proxies and scraping solutions.

Please note that Self-Service clients may only be eligible for a refund if they meet all of these requirements:

  • A request for refund is submitted within 3 (three) calendar days of the date of the first transaction for the Services;

  • You have not used more than 20% of the traffic/results for the Services purchased via one of our Regular plans or 10% of the traffic/results for Services purchased via one of our Enterprise plans;

  • Your account is not suspended for a breach of our Self-Service Subscription Agreement

  • You have not charged back or otherwise reversed fees paid for the Services;

  • You have not previously claimed a refund for the Services;

  • Your chosen payment method is not Pay-as-you-go.

For more information about our refund policy, please read our Self-Service Subscription Agreement or contact our 24/7 support team by sending us an email at [email protected].

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