Residential Proxies
Refunds are available exclusively for self-service clients under the following conditions:
The plan is not Pay as you go (as it’s non-refundable);
A refund request must be submitted within three calendar days from the first transaction for the services;
The usage must not exceed 20% of the traffic (for Regular plans) or 10% of the traffic for (Enterprise plans);
The account has not been suspended for a breach of our Self-Service Subscription Agreement;
The customer has not charged back or otherwise reversed fees paid for the services;
No prior claims for a refund have been made.
ℹ️ To learn more about our refund policy, please refer to the Self-Service Subscription Agreement.
Mobile Proxies
Refunds are available exclusively for self-service clients under the following conditions:
The plan is not Pay as you go (as it’s non-refundable);
A refund request must be submitted within three calendar days from the first transaction for the services;
The usage must not exceed 20% of the traffic (for Regular plans) or 10% of the traffic for (Enterprise plans);
The account has not been suspended for a breach of our Self-Service Subscription Agreement;
The customer has not charged back or otherwise reversed fees paid for the services;
No prior claims for a refund have been made.
ℹ️ To learn more about our refund policy, please refer to the Self-Service Subscription Agreement.
Web Unblocker
Only self-service clients are eligible for a refund if:
A request for refund is submitted within three calendar days of the date of the first transaction for the Services;
They have not used more than 20% of the traffic (for Regular plans) or 10% of the traffic for (Enterprise plans);
Their account is not suspended for a breach of our Self-Service Subscription Agreement;
They have not charged back or otherwise reversed fees paid for the Services;
They have not previously claimed a refund for the Services.
ℹ️ To learn more about our refund policy, please refer to the Self-Service Subscription Agreement.
Dedicated Datacenter Proxies (Self-Service)
A request for refund must be submitted within three calendar days of the date of the first transaction.
ℹ️ To learn more about our refund policy, please refer to the Self-Service Subscription Agreement.
Dedicated Datacenter Proxies (Enterprise)
Purchases are final and non-refundable unless the client identifies an error. In this case, they must contact Oxylabs within 30 days of the charge to initiate a refund process.
ℹ️ To learn more about our refund policy, please refer to the Self-Service Subscription Agreement.
Shared Datacenter Proxies
Refunds are available exclusively for self-service clients under the following conditions:
A refund request must be submitted within three calendar days from the first transaction for the services;
The usage must not exceed 20% of the traffic (for Regular plans) or 10% of the traffic for (Enterprise plans);
The account has not been suspended for a breach of our Self-Service Subscription Agreement;
The customer has not charged back or otherwise reversed fees paid for the services;
No prior claims for a refund have been made.
ℹ️ To learn more about our refund policy, please refer to the Self-Service Subscription Agreement.
Rotating ISP Proxies
Purchases are final and non-refundable unless the client identifies an error. In this case, they must contact Oxylabs within 30 days of the charge to initiate a refund process.
ℹ️ To learn more about our refund policy, please refer to the Self-Service Subscription Agreement.
Static Residential Proxies
Purchases are final and non-refundable unless the client identifies an error. In this case, they must contact Oxylabs within 30 days of the charge to initiate a refund process.
ℹ️ To learn more about our refund policy, please refer to the Self-Service Subscription Agreement.
SERP Scraper API
Refunds are available exclusively for self-service clients under the following conditions:
A refund request must be submitted within three calendar days from the first transaction for the services;
The usage must not exceed 20% of the traffic (for Regular plans) or 10% of the traffic for (Enterprise plans);
The account has not been suspended for a breach of our Self-Service Subscription Agreement;
The customer has not charged back or otherwise reversed fees paid for the services;
No prior claims for a refund have been made.
ℹ️ To learn more about our refund policy, please refer to the Self-Service Subscription Agreement.
E-Commerce Scraper API
Refunds are available exclusively for self-service clients under the following conditions:
A refund request must be submitted within three calendar days from the first transaction for the services;
The usage must not exceed 20% of the traffic (for Regular plans) or 10% of the traffic for (Enterprise plans);
The account has not been suspended for a breach of our Self-Service Subscription Agreement;
The customer has not charged back or otherwise reversed fees paid for the services;
No prior claims for a refund have been made.
ℹ️ To learn more about our refund policy, please refer to the Self-Service Subscription Agreement.
Web Scraper API
Refunds are available exclusively for self-service clients under the following conditions:
A refund request must be submitted within three calendar days from the first transaction for the services;
The usage must not exceed 20% of the traffic (for Regular plans) or 10% of the traffic for (Enterprise plans);
The account has not been suspended for a breach of our Self-Service Subscription Agreement;
The customer has not charged back or otherwise reversed fees paid for the services;
No prior claims for a refund have been made.
ℹ️ To learn more about our refund policy, please refer to the Self-Service Subscription Agreement.
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🎯 Want a custom solution or a free trial? Contact sales by booking a call. For any questions, such as custom pricing, advice, or a free trial, drop us a line at [email protected].