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What is your refund policy?
What is your refund policy?

Find all the information about refunds for all Oxylabs products

Josh avatar
Written by Josh
Updated over a week ago

Residential Proxies

Refunds are available exclusively for self-service clients under the following conditions:

  • The plan is not Pay as you go (as it’s non-refundable);

  • A refund request must be submitted within three calendar days from the first transaction for the services;

  • The usage must not exceed 20% of the traffic (for Regular plans) or 10% of the traffic for (Enterprise plans);

  • The account has not been suspended for a breach of our Self-Service Subscription Agreement;

  • The customer has not charged back or otherwise reversed fees paid for the services;

  • No prior claims for a refund have been made.

ℹ️ To learn more about our refund policy, please refer to the Self-Service Subscription Agreement.

Mobile Proxies

Refunds are available exclusively for self-service clients under the following conditions:

  • The plan is not Pay as you go (as it’s non-refundable);

  • A refund request must be submitted within three calendar days from the first transaction for the services;

  • The usage must not exceed 20% of the traffic (for Regular plans) or 10% of the traffic for (Enterprise plans);

  • The account has not been suspended for a breach of our Self-Service Subscription Agreement;

  • The customer has not charged back or otherwise reversed fees paid for the services;

  • No prior claims for a refund have been made.

ℹ️ To learn more about our refund policy, please refer to the Self-Service Subscription Agreement.

Web Unblocker

Only self-service clients are eligible for a refund if:

  • A request for refund is submitted within three calendar days of the date of the first transaction for the Services;

  • They have not used more than 20% of the traffic (for Regular plans) or 10% of the traffic for (Enterprise plans);

  • Their account is not suspended for a breach of our Self-Service Subscription Agreement;

  • They have not charged back or otherwise reversed fees paid for the Services;

  • They have not previously claimed a refund for the Services.

ℹ️ To learn more about our refund policy, please refer to the Self-Service Subscription Agreement.

Dedicated Datacenter Proxies (Self-Service)

A request for refund must be submitted within three calendar days of the date of the first transaction.

ℹ️ To learn more about our refund policy, please refer to the Self-Service Subscription Agreement.

Dedicated Datacenter Proxies (Enterprise)

Purchases are final and non-refundable unless the client identifies an error. In this case, they must contact Oxylabs within 30 days of the charge to initiate a refund process.

ℹ️ To learn more about our refund policy, please refer to the Self-Service Subscription Agreement.

Shared Datacenter Proxies

Refunds are available exclusively for self-service clients under the following conditions:

  • A refund request must be submitted within three calendar days from the first transaction for the services;

  • The usage must not exceed 20% of the traffic (for Regular plans) or 10% of the traffic for (Enterprise plans);

  • The account has not been suspended for a breach of our Self-Service Subscription Agreement;

  • The customer has not charged back or otherwise reversed fees paid for the services;

  • No prior claims for a refund have been made.

ℹ️ To learn more about our refund policy, please refer to the Self-Service Subscription Agreement.

Rotating ISP Proxies

Purchases are final and non-refundable unless the client identifies an error. In this case, they must contact Oxylabs within 30 days of the charge to initiate a refund process.

ℹ️ To learn more about our refund policy, please refer to the Self-Service Subscription Agreement.

Static Residential Proxies

Purchases are final and non-refundable unless the client identifies an error. In this case, they must contact Oxylabs within 30 days of the charge to initiate a refund process.

ℹ️ To learn more about our refund policy, please refer to the Self-Service Subscription Agreement.

SERP Scraper API

Refunds are available exclusively for self-service clients under the following conditions:

  • A refund request must be submitted within three calendar days from the first transaction for the services;

  • The usage must not exceed 20% of the traffic (for Regular plans) or 10% of the traffic for (Enterprise plans);

  • The account has not been suspended for a breach of our Self-Service Subscription Agreement;

  • The customer has not charged back or otherwise reversed fees paid for the services;

  • No prior claims for a refund have been made.

ℹ️ To learn more about our refund policy, please refer to the Self-Service Subscription Agreement.

E-Commerce Scraper API

Refunds are available exclusively for self-service clients under the following conditions:

  • A refund request must be submitted within three calendar days from the first transaction for the services;

  • The usage must not exceed 20% of the traffic (for Regular plans) or 10% of the traffic for (Enterprise plans);

  • The account has not been suspended for a breach of our Self-Service Subscription Agreement;

  • The customer has not charged back or otherwise reversed fees paid for the services;

  • No prior claims for a refund have been made.

ℹ️ To learn more about our refund policy, please refer to the Self-Service Subscription Agreement.

Web Scraper API

Refunds are available exclusively for self-service clients under the following conditions:

  • A refund request must be submitted within three calendar days from the first transaction for the services;

  • The usage must not exceed 20% of the traffic (for Regular plans) or 10% of the traffic for (Enterprise plans);

  • The account has not been suspended for a breach of our Self-Service Subscription Agreement;

  • The customer has not charged back or otherwise reversed fees paid for the services;

  • No prior claims for a refund have been made.

ℹ️ To learn more about our refund policy, please refer to the Self-Service Subscription Agreement.


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