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What is your refund policy?
What is your refund policy?

Find all the information about refunds for all Oxylabs products

Josh avatar
Written by Josh
Updated this week

Residential Proxies

Refunds are available exclusively for self-service clients under the following conditions:

  • The plan is not Pay as you go (as it’s non-refundable);

  • A refund request must be submitted within three calendar days from the first transaction for the services;

  • The usage must not exceed 20% of the traffic (for Regular plans) or 10% of the traffic for (Enterprise plans);

  • The account has not been suspended for a breach of our Self-Service Subscription Agreement;

  • The customer has not charged back or otherwise reversed fees paid for the services;

  • No prior claims for a refund have been made.

ℹ️ To learn more about our refund policy, please refer to the Self-Service Subscription Agreement.

Mobile Proxies

Refunds are available exclusively for self-service clients under the following conditions:

  • The plan is not Pay as you go (as it’s non-refundable);

  • A refund request must be submitted within three calendar days from the first transaction for the services;

  • The usage must not exceed 20% of the traffic (for Regular plans) or 10% of the traffic for (Enterprise plans);

  • The account has not been suspended for a breach of our Self-Service Subscription Agreement;

  • The customer has not charged back or otherwise reversed fees paid for the services;

  • No prior claims for a refund have been made.

ℹ️ To learn more about our refund policy, please refer to the Self-Service Subscription Agreement.

Web Unblocker

Only self-service clients are eligible for a refund if:

  • A request for refund is submitted within three calendar days of the date of the first transaction for the Services;

  • They have not used more than 20% of the traffic (for Regular plans) or 10% of the traffic for (Enterprise plans);

  • Their account is not suspended for a breach of our Self-Service Subscription Agreement;

  • They have not charged back or otherwise reversed fees paid for the Services;

  • They have not previously claimed a refund for the Services.

ℹ️ To learn more about our refund policy, please refer to the Self-Service Subscription Agreement.

Dedicated Datacenter Proxies (Self-Service)

A request for refund must be submitted within three calendar days of the date of the first transaction.

ℹ️ To learn more about our refund policy, please refer to the Self-Service Subscription Agreement.

Dedicated Datacenter Proxies (Enterprise)

Purchases are final and non-refundable unless the client identifies an error. In this case, they must contact Oxylabs within 30 days of the charge to initiate a refund process.

ℹ️ To learn more about our refund policy, please refer to the Self-Service Subscription Agreement.

Shared Datacenter Proxies

Refunds are available exclusively for self-service clients under the following conditions:

  • A refund request must be submitted within three calendar days from the first transaction for the services;

  • The usage must not exceed 20% of the traffic (for Regular plans) or 10% of the traffic for (Enterprise plans);

  • The account has not been suspended for a breach of our Self-Service Subscription Agreement;

  • The customer has not charged back or otherwise reversed fees paid for the services;

  • No prior claims for a refund have been made.

ℹ️ To learn more about our refund policy, please refer to the Self-Service Subscription Agreement.

SERP Scraper API

Refunds are available exclusively for self-service clients under the following conditions:

  • A refund request must be submitted within three calendar days from the first transaction for the services;

  • The usage must not exceed 20% of the traffic (for Regular plans) or 10% of the traffic for (Enterprise plans);

  • The account has not been suspended for a breach of our Self-Service Subscription Agreement;

  • The customer has not charged back or otherwise reversed fees paid for the services;

  • No prior claims for a refund have been made.

ℹ️ To learn more about our refund policy, please refer to the Self-Service Subscription Agreement.

E-Commerce Scraper API

Refunds are available exclusively for self-service clients under the following conditions:

  • A refund request must be submitted within three calendar days from the first transaction for the services;

  • The usage must not exceed 20% of the traffic (for Regular plans) or 10% of the traffic for (Enterprise plans);

  • The account has not been suspended for a breach of our Self-Service Subscription Agreement;

  • The customer has not charged back or otherwise reversed fees paid for the services;

  • No prior claims for a refund have been made.

ℹ️ To learn more about our refund policy, please refer to the Self-Service Subscription Agreement.

Web Scraper API

Refunds are available exclusively for self-service clients under the following conditions:

  • A refund request must be submitted within three calendar days from the first transaction for the services;

  • The usage must not exceed 20% of the traffic (for Regular plans) or 10% of the traffic for (Enterprise plans);

  • The account has not been suspended for a breach of our Self-Service Subscription Agreement;

  • The customer has not charged back or otherwise reversed fees paid for the services;

  • No prior claims for a refund have been made.

ℹ️ To learn more about our refund policy, please refer to the Self-Service Subscription Agreement.


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