You can upgrade your plan if you think the current one is not enough and wish to have more Residential Proxy traffic every month. Or you can downgrade a plan if you think that the current one is a little too big for you.

In the short video below we will show you how to upgrade your plan from Pay as you go to Business. The upgrade process for all other available plans will be the same.

Once the payment goes through, you will see a confirmation message pop up. It is worth noting that all unused data from your previous plan will be added to the new plan. The plan will be activated immediately and the next billing date will be set as the new purchase date every 30 days.

Plan Downgrade

The downgrade process will be almost the same as the upgrade. The main difference between downgrade and upgrade is that you will not be charged immediately once you agree to move on with the plan change. Your plan’s downgrade will become effective with your upcoming billing date.

Check out this short tutorial to see an example of how plan downgrade is performed:

Once the billing date arrives, a confirmation message Subscription plan changed will be shown on the upcoming billing day. If you decide to cancel your plan downgrade, you can do so before the next billing date by pressing Undo plan change in My Account. This will cancel your downgrade and you will be charged the usual amount for your subscription during the billing day.

If you want to downgrade your plan to Pay as you go, you can follow the same process. However, in this case, you will need to wait till your current subscription ends and move forward with downgrading to Pay as you go.

Step-by-Step Guide

In case you need a detailed, step-by-step breakdown of the process, follow these instructions:

1. Once you log into your Dashboard, go to My Account. Here you will find details of your current active products and subscription plans. To upgrade your plan from Starter to Business, click on the Change plan button.

2. Then you will be greeted with a Choose Residential Proxies pricing plan message. You will see which plan you already have. To upgrade, click on Change plan.

3. Once you click on the desired plan, a confirmation message will pop up:


4. Afterward, click Checkout to continue with the upgrade. In My Account, you will now see that the subscription plan change is in progress. If your initial payment method was a payment card, you will be charged immediately.


You will also see this message in your Overview page:

Plan Downgrade

1. Steps 1 and 2 will be the same as the upgrade’s.

2. Just as with the upgrade, your plan downgrade notice will show up in both My Account and Overview pages:

3. Once the billing date arrives, a confirmation message will be shown on the upcoming billing day:

4. If you decide to cancel your plan downgrade, you can do so before the next billing date by pressing Undo plan change in My Account. This will cancel your downgrade and you will be charged the usual amount for your subscription during the billing day.

If you are having some difficulties with the new update or have bugs you want to report, don’t hesitate to contact [email protected], we will be very happy to improve our service to fit your needs.

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